Refunds
& Returns
Customer Service Is Our #1 Priority
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Returns
Returns, Exchanges, & Credits
At Thor Lithium, we want to make sure you have the right power for your specific application. We understand that rigging a boat or an oil field pad can be complex, and sometimes plans change. Our policy is designed to be fair, transparent, and focused on getting you the right solution.
30-Day Return Policy
You have 30 days from the date of delivery to return any item for a refund or exchange. To be eligible for a return:
- Condition: The item must be in new, unused condition.
- Packaging: It must be in the original, UN-certified Hazardous Materials packaging it arrived in.
- Proof of Purchase: Please include your order number or a copy of your receipt.
Note on Shipping Costs: For "change of mind" returns (e.g., you decided you wanted a different size or no longer need the item), the customer is responsible for the return shipping costs. Because lithium batteries are Class 9 Hazardous Materials, they require specialized shipping. We can assist you in generating a compliant return label and will deduct that cost from your final refund.
Save Your Box
A quick word of advice: Save your boxes. Federal law requires lithium batteries to be shipped in very specific, certified packaging. If you throw yours away and then decide to return or exchange the battery, you’ll have to source a new certified box—which can be a real headache and an extra expense. Keep it in the garage for the first 30 days just to be safe.
Exchange Policy
If you realized you ordered a 24V battery but actually need a 36V, or if you need a higher Ah capacity, we make the exchange process simple:
- Contact us to determine the correct battery for your needs.
- We will coordinate the return of your original unit and the shipment of your new one.
- If there is a price difference, we will either issue a credit or an invoice for the balance.
- The same "new condition" requirements for returns apply to all exchanges.
Refunds & Credits
Once your return is received and inspected by our team:
Refunds: We will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5–7 business days.
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us and we'll help get this figured out.
Store Credits: If you prefer a credit for a future build or upgrade, we can issue a digital credit immediately upon the approval of your return. Store credits do not expire.
Non-Returnable Items
To ensure the safety and integrity of the power we provide, we cannot accept returns on, nor do we provide refunds or credits on:
- Batteries that have been installed, mounted, or cycled (unless there is a verified warranty issue).
- Custom-built power solutions or special-order industrial banks.
- Items returned after 30 days without prior authorization.
- Gift Cards are not available for refunds or returns.
- Items bought on sale.
Damaged or Defective Items
If your order arrives damaged or isn't performing to our Iron-Clad Standard out of the box, stop.
- Do not attempt to use the battery.
- Take photos of the damage/issue and contact us immediately.
- In these cases, Thor Lithium handles all shipping costs and logistics to get a replacement unit to you as fast as possible.
Buy From A Dealer?
At Thor Lithium, we are proud to partner with a network of elite riggers, marine shops, and industrial dealers.
If you purchased your Thor Lithium battery from an authorized dealer or a retail storefront, all returns or exchanges must be processed through that specific dealer.
Dealer Policies: Each dealer maintains their own return and exchange policies. Thor Lithium cannot issue direct refunds or credits for items purchased through a third party.
We’re Still Here to Help: While the financial transaction and return must happen at the dealer level, our technical team is always available to help that dealer troubleshoot your setup. If there is a verified warranty issue, we will work directly with your dealer to ensure you get back on the water or the job site as quickly as possible.
Start A Return
For Online Orders Only
Fill out the form below with your order number, information, and the reason for the return.
Get Your RMA: We will provide you with a Return Merchandise Authorization (RMA) number and specific instructions on how to ship a Class 9 battery safely.
Ship It Back: Use the original box and follow the provided instructions to ensure the battery is labeled correctly for ground transport.
