Frequent
Questions

When your order ships you will be provided a tracking number to track your order. We ship all orders within 1-3 business days. 

Arrival of your battery depends on your location. Due to FAA regulations, large lithium batteries cannot be shipped via air. All Thor batteries ship via specialized ground freight or parcel carriers.

For more information on shipping, please review our Shipping Policy page.

Upon arrival, please inspect the box for any visible damage, physical damage, missing or incorrect items, or tampered packaging.

Please keep this packaging for at least 30 days in the unlikely event you need to return or exchange a unit.

Contiguous USA: Free shipping applies to the lower 48 states for orders containing Lithium Batteries.

Alaska, Hawaii, & International: At this time, we require custom quotes for shipments outside the contiguous US due to complex maritime and air freight laws for lithium. Please contact us directly for a quote.

PO Boxes: We cannot ship batteries to PO Boxes due to carrier restrictions on hazardous materials.